Terms & Conditions

Privacy
Roe Caviar respects the privacy of our customers. No information you enter on our website will be shared with outside companies or mailing lists unless you agree to it. All personal information you enter in our database is kept for the purpose of allowing you to check your account status, and for our own internal mailing list so that you may receive notifications about your account or special promotions that Roe Caviar is offering.

Cookies
Roe Caviar's website features cookie technology. A cookie is a small file that is placed on your computer so that while you are logged into the site, you can save different items in your shopping cart. The cookie expires once you have left the site or closed your browser.
Note: Your shopping cart items will not be saved unless you are logged in.



Security
Security is a top priority for us, which is why all credit card transactions are handled using SSL (Secure Socket Layers) To check if you are on a secure site, make sure that the URL in the address bar starts with https://www.roecaviar.com. This will be the case at the time of checkout to protect your personal information.

 



Returns and Exchanges
Our product is held to the highest standards for quality and freshness. Upon arrival of goods, all product should be thoroughly inspected and immediately refrigerated. Should there be a concern that the product as received is unsatisfactory, a claim must be made within 24 hours of receipt of the delivery. Claims received more then 24 hours after delivery will not be accepted under any circumstances. Upon notification with 24 hours of delivery, Roe Caviar will do its best to reconcile any outstanding issues. No returns will be accepted without prior return authorization. We will not issue credit for product that has been discarded or partially consumed. Please be sure to retain all packaging in the event a return is necessary. Please contact us should you have any questions, by e-mail at indulge@roecaviar.com.



Sales Tax
All Roe Caviar's perishable goods are subject to a state sales tax that varies by jurisdiction.



Gift Orders
Roe Caviar offers the added features of a gift card for you order. When ordering, you will be prompted whether you would like these services.



Gift Messages
Gift Messages may be up to 150 characters long.

Shipping and Shipping Charges


All orders will be shipped via FedEx Priority Overnight Arriving Tuesday-Saturday at no additional cost. Orders Placed Saturday, Sunday, Or Monday will be shipped Monday for Tuesday AM Delivery.

Los Angeles Local orders can be delivered same day, free of charge if ordered before 1:00 PST 7 days a week.

 

Delivery Requirements

Due to the perishable nature of our products, we cannot deliver to P.O. boxes under any circumstances. All orders will ship Via Fedex. A representative will contact you in the event package cannot be delivered. Orders must be placed before 1pm PST to be processed for next day delivery. All orders received after 1pm will be processed the next business day. Changes or cancellations to orders must be placed at least 2 days in advance of the receipt date, and may be made only by telephone.

Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day thereafter: New Year's Day, Thanksgiving, and Christmas.

We ship in the U.S. only. We use special temperature cooled packaging with ice to keep your product fresh until the arrival to your door.



About Your Order
You must supply a daytime phone number to insure that Federal Express and Roe Caviar can make the delivery. We are unable to accommodate C.O.D or Post Office Box Shipments.

You will be informed of any delay in completing your order.

If you place an order today for next day delivery, we must receive your order by 1pm PST.

Payment Methods
Roe Caviar requires a credit card payment for online ordering. We accept Visa, Mastercard, and American Express.

Contact Info
Customer Service: indulge@roecaviar.com or call (888) 709-8732

TERMS OF USE AND LEGAL RESTRICTIONS

 

ATTENTION: Please read these terms carefully before using roecaviar.com website. By using this website you indicate that you accept these terms. If you do not accept these terms (the "Terms"), DO NOT USE THIS WEBSITE.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Copyright

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Trademark

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

Promotions

Any promotional content contained on this website is subject to inventory availability. Roe Caviar reserves the right to cancel or modify any such promotion at any time and without notice.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

External Links

You may not create a link to this website from another website or document without Roe Caviar’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America and the state of California.

Notice

THE CONTENT OF THIS WEBSITE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. Although Roe Caviar uses reasonable efforts to maintain the accuracy and currency of the Content of this website, Roe Caviar makes no warranties or representations as to its accuracy or currency. This website may contain typographical errors and technical inaccuracies. Roe Caviar assumes no liability or responsibility for any errors or omissions in the content of this website. AlthoughRoe Caviar uses reasonable efforts to ensure that all software provided at this website, or as a link from this website, is suitable for use on a wide variety of computer systems, you should take reasonable and appropriate precautions to scan for computer viruses and ensure compatibility of the software with your specific computer system. Roe Caviar may update and/or modify the information contained on this website, including prices at any time and without notice.

Limitation of Liability

IN NO EVENT WILL ROE CAVIAR, ITS AFFILIATES, SUPPLIERS OR OTHER THIRD PARTIES MENTIONED IN THIS WEBSITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOST PROFITS, LOSS OF PROSPECTIVE ECONOMIC ADVANTAGE, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE CONTENT CONTAINED ON ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANOTHER PARTY. IF YOUR USE OF THE CONTENT ON THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF.

General

If you breach any of these Terms, your authorization to use this website automatically terminates and you must immediately destroy any downloaded or printed Content. Roe Caviar will aggressively enforce its intellectual property rights to the fullest extent of the law. If any provision of these Terms shall be unlawful, void or unenforceable for any reason, then any such provision shall be deemed severable to the extent that it is lawful, void or unenforceable, but shall not affect the validity or enforceability of the remaining provisions.Roe Caviar may at any time revise these Terms by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms.